Missed Call Connect | Powered by Win Local, Inc.

Terms & Conditions

These Terms & Conditions govern use of Missed Call Connect, including our missed-call text response, customer-care messaging, voicemail follow-up, account support, and related services.

Effective date: June 4, 2026

Agreement to These Terms

Missed Call Connect is operated by Win Local, Inc. By accessing or using Missed Call Connect, you agree to these Terms & Conditions and our Privacy Policy. If you use the service on behalf of a business, you represent that you have authority to bind that business to these terms.

Age Restriction

Missed Call Connect is intended for users who are at least 18 years old. By using Missed Call Connect, creating an account, or opting in to receive SMS messages, you confirm that you are 18 years of age or older and have authority to use the service on behalf of yourself or the business you represent.

Service Description

Missed Call Connect provides automated missed-call text response, caller follow-up, voicemail, lead notification, and related customer-care tools for Win Local, Inc. and participating local businesses. The service may identify a business by the forwarding number used in the call flow and may send caller-authorized text messages related to the caller's recent inquiry.

SMS/Text Messaging Terms

Program Name: Missed Call Connect Customer Care Messaging.

Program Description: Missed Call Connect may send text messages for customer-care and inquiry follow-up purposes, including missed-call follow-up, answers to customer questions, callback coordination, appointment or booking assistance, support replies, voicemail follow-up, and service-related updates.

Account Support Program Description: Missed Call Connect may also send text messages to customers with an active signup, account, or service relationship for customer care, onboarding, setup, account support, call-forwarding reminders, onboarding milestone alerts, account notifications, and service-related updates.

Account Page Opt-In Method: Customers may opt in through their account or onboarding page. The customer provides or confirms a mobile phone number and checks an optional SMS consent box agreeing to receive customer care and account-related text messages from Win Local, Inc. / Missed Call Connect. The SMS consent checkbox is optional and is not pre-checked. Consent is stored with the customer's account, mobile phone number, timestamp, consent source, and disclosure version.

Missed-Call Opt-In Method: Contacts may also opt in through a missed-call verbal disclosure and text confirmation process. When a contact calls Win Local, Inc., Missed Call Connect, or a participating local business and the call is not answered or is routed to voicemail, the caller may hear a verbal disclosure stating that a one-time text may be sent asking whether the caller would like to continue the inquiry by text. After the missed call, Missed Call Connect may send one consent request text to the caller's mobile number. The contact must reply YES before any further text conversation occurs. If the contact does not reply YES, no further text conversation is sent for that missed-call inquiry.

Example Verbal Disclosure:

You may leave a message after the tone. After this call, we may send you a one-time text asking whether you would like to continue this inquiry by text. Reply YES to continue by text, or STOP to end. Message and data rates may apply.

Example Initial Consent Text:

Missed Call Connect: Sorry we missed your call. Reply YES to continue this inquiry by text for quick answers or support. Msg & data rates may apply. Reply HELP for help, STOP to end.

Example Account Opt-In Confirmation Text:

Missed Call Connect: You're opted in to receive customer care, onboarding, setup, and account support texts from Win Local. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Message Frequency: This is not a recurring promotional messaging program. Message frequency varies based on the caller's or customer's interaction with Win Local, Inc., Missed Call Connect, or the participating business. Messages are sent only after an inquiry, missed call, account signup, onboarding action, support request, appointment request, setup milestone, call-forwarding status, or service-related interaction.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions: You can cancel SMS service at any time by replying STOP. After you reply STOP, no further text messages will be sent from that number unless you later re-initiate contact and provide consent where permitted.

Help Instructions: You may reply HELP for help or contact Win Local, Inc. through the contact information provided on the Missed Call Connect website.

Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.

Privacy: Please review our Privacy Policy at https://missedcallconnect.com/privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, disclosed, or shared with any third parties or affiliates for marketing or promotional purposes.

SMS Consent Is Not Transferable

SMS consent is not transferable. Consent to receive messages from Missed Call Connect or a participating business is not consent to receive unrelated marketing, third-party offers, or affiliate messages.

Prohibited Messaging

Missed Call Connect does not use this SMS program for unrelated marketing blasts, lead generation, third-party offers, political messaging, age-gated content, financial services/loan-related content, or communications without proper consent.

Caller Responsibilities

Callers are responsible for providing accurate information and for using the messaging service lawfully. You may not use the service to send unlawful, abusive, misleading, infringing, or harmful content.

Business Customer Responsibilities

Participating businesses are responsible for their own customer communications, service offerings, appointment availability, pricing, and follow-up. Businesses must use Missed Call Connect in compliance with applicable laws, carrier rules, messaging requirements, and these terms.

No Emergency Use

Missed Call Connect is not an emergency service and should not be used for urgent or life-safety communications. If you have an emergency, call 911 or the appropriate emergency service.

Service Availability

We work to keep Missed Call Connect reliable, but we do not guarantee uninterrupted, error-free, or always-available service. Calling, messaging, carrier, internet, and third-party service issues may affect delivery, timing, or availability.

Intellectual Property

Missed Call Connect, including its name, branding, software, workflows, designs, and content, is owned by Win Local, Inc. or its licensors. You may not copy, modify, reverse engineer, or misuse the service except as permitted in writing.

Limitation of Liability

To the maximum extent permitted by law, Win Local, Inc. and Missed Call Connect are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or lost data arising from use of the service.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

Win Local, Inc.
Missed Call Connect
Website: https://missedcallconnect.com
Privacy Policy: https://missedcallconnect.com/privacy
Terms & Conditions: https://missedcallconnect.com/terms